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This is the "Interlibrary Loan" page of the "About Us" guide.
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Last Updated: Jun 16, 2015 URL: Print Guide RSS UpdatesEmail Alerts

Interlibrary Loan Print Page


Ramsey Library, main level






Nancy Hayes

Nancy Hayes
Interlibrary Loan Team Leader


How Do I Get Help?


About Interlibrary Loan

Interlibrary Loan (ILL) is a service through which materials not owned by Ramsey Library may be borrowed from other libraries for use by UNCA patrons. As a general rule, we do not use ILL to obtain materials that are available at ASU (Appalachian State University) and WCU (Western Carolina University). Books and journals owned by ASU, WCU and UNCA are exchanged through the Western North Carolina Library Network (WNCLN) ABC Express Delivery Service.

ILLIAD Interlibrary Loan Request System


Interlibrary Loan FAQ

Who May Use Interlibrary Loan Services?

UNCA students, faculty, staff, and students from other campuses who are taking creditcoursework at UNCA may use this service. Interlibrary loan for students is used to support courses or credit-bearing research projects offered at UNCA. Interlibrary loan is not available to community borrowers.

How many items may be requested?

Faculty/Staff:  There is no limit on the total number of requests a faculty member may make.
Students:  Students may have up to 20 active interlibrary loan requests at any one time.

We encourage users to travel to other libraries for on-site access to material when extensive use of a collection is required.

Material generally not available on interlibrary loan are: rare books, some audiovisual materials, printed newspapers, some dissertations and theses, reference books, and entire issues of recent periodicals. Exceptions for loans of certain materials may be made by special agreements. Requests for photocopied articles from recent periodicals are also limited by copyright law (Title 17, U.S. Code).

How long will it take?

Books arrive in about 5-10 days. Book loans are for six weeks, and may not be renewed. Photocopies usually arrive within 2-5 days.

Will the loan terms be the same as those at Ramsey Library?

Interlibrary loan is a courtesy provided by the lending library and any conditions of use imposed by that library must be observed. The lending library may stipulate that an item is for library-use only and prohibit all photocopying. Misuse of ILL services (failure to return books, to pay fees, or to observe lending restrictions) may result in a loss of borrower’s ILL privileges.

How much does it cost?

Faculty/Staff: The library absorbs all reasonable costs associated with faculty/staff borrowing.
Students: The library absorbs up to $100.00 per semester per student in costs for student borrowing.

What about late fees?

Students - $ .20 per day.

What if I lose or damage a borrowed book?

Borrowers are charged replacement cost for lost or damaged materials.


Lending to Other Libraries

Duration of Loan

One month with option to renew for one month.

Lending Fees to Other Libraries

Book loans - no charge

Photocopy charges

UNC-system libraries and reciprocal libraries - no charge.

Other non-UNC academic libraries and public libraries - $5.00 for 1 to 20 exposures, plus .10 per additional exposure

International fees - $10.00, plus .10 per exposure.

Fax and electronic delivery charges

Routine requests - regular photocopy rate.  Photocopies are routinely sent via Ariel  if an Ariel address is listed in the request.

RUSH requests/charges
Please contact the ILL Team Leader by phone (828-251-6436) before placing a RUSH request.
Rush charges:

UNC-system libraries - no charge.

Other non-UNC academic libraries and public libraries- $8.00 for 1 to 20 exposures, plus .10 per additional exposure.

For-profit libraries - $10.00, plus .10 per exposure.

Lending Limitations

Ramsey Library does not lend reference books, audiovisuals, microforms, software, and most special format materials. Ramsey Library usually does not lend books to libraries outside of the United States and Canada.


Interlibrary loan arrangements are governed by the American Library Association’s Interlibrary Loan Code, the North Carolina Interlibrary Loan Code, and the University Library Advisory Council (ULAC) Model Interlibrary Loan Code for the University of North Carolina. The ULAC Code outlines rules for reciprocal lending costs between the UNC system libraries.


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